Quality Results and Customer Satisfaction

Within Tyco Electronics, Operational Excellence means maximizing our customers' satisfaction, our market position and financial results by ensuring continual quality and cost improvement in our processes, products, and services. Deployment of Operational Excellence enables us to meet the commitments within our Quality Policy.

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It is the goal of Tyco Electronics to continually deliver high-quality products and services on time. Processes and controls shall be implemented such that tasks are performed properly the first time so that products and services provided to our customers and to internal operations meet established agreed to requirements. Quality, continual improvement and customer satisfaction are the personal responsibility of each employee.

Our success depends on customer satisfaction. We strive for extraordinary performance in every area of our business. We will only have satisfied customers when we understand their needs, requirements and preferences, and when our performance in every area is aligned to meet or exceed these expectations.

Our products and services must be developed and integrated throughout the entire supply chain into capable processes to achieve Six Sigma levels of performance. Management must ensure that working conditions are safe and conducive for Six Sigma performance. Ethical conduct and compliance with safety, health, environmental and legal regulations are fundamental premises of our business.

Every employee is responsible for the quality of their own work. Our goal is to reduce variability to achieve zero defects for our products and services while improving cycle times. A common set of metrics is used to measure, report and drive improvement. Each defect must be eliminated by systematic corrective and preventive measures.

Best demonstrated practices will be identified and implemented throughout the company, with a continuing challenge to identify opportunities for innovation and improvement. An important method for improvement is the motivation, education and development of all employees. This is a joint responsibility shared between employees and management.